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ITIL® 4 Foundation

About the
course

ITIL4
Professional
60 minutes to complete the exam
40 questions, multiple choice
26 out of 40 marks required to pass (65%)
Before sitting a Managing Professional or Strategic Leader exam, you must first pass Foundation.

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The course will help you to understand:

This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting or have adopted ITIL® within their organisation. Different job roles that can benefit from ITIL® certifications include:

  • ITSM Professionals
  • Business Managers
  • IT Professionals
  • IT Consultants
  • Anyone working in a service delivery or service desk discipline.
The course will help you to understand:
  • how modern IT and digital service organisations operate
  • how value streams increase speed and efficiency
  • how cultural or behavioural principles guide work that benefits the wider organization
  • how to use commonly-used service management terms and concepts
ITIL 4 Foundation training

ITIL training courses are run by accredited training organisations, in a variety of formats. Use our training search to find a training provider.

Reasons why to take the ITIL 4 Foundation

Why use ITIL?

  • Stronger alignment between IT and the business
  • Improved service delivery and customer satisfaction
  • Reduced costs through improved utilization of resources
  • Greater visibility of IT costs and assets
  • Better management of business risk and service disruption or failure
  • More stable service environment to support constant business change
Get started
Average salary for ITIL 4 Professionals

£42,500.00+

The average itil 4 salary in the United Kingdom is £42,500 per year or £21.79 per hour. Entry level positions start at £31,150 per year while most experienced workers make up to £62,558 per year.

Job Roles

  • Senior Service Manager
  • Service Desk Analyst
  • Technical Relationship Manager
  • Telecoms Manager
  • Senior Desktop Technician
  • Application Engineer
  • Network Engineer
  • IT Change Analyst
  • IT Service Transition Analyst
  • Technical Business Analyst
Frequently asked questions

You’ve got questions & we’ve got answers

Information Technology Infrastructure Library (ITIL®) is a framework of best practices for delivering IT services. ITIL® is important because its systematic approaches for IT service management can help businesses to manage risks, establish cost-effective practices, strengthen customer relations, and build a stable IT environment that allows growth, scale and change in business.
ITIL® defined specific sets of processes, which helps businesses to:
  • Deliver maximum customers value.
  • Optimise business resources and capabilities.
  • Plan the processes to achieve a particular business goal.
  • Define each role clearly for each task.
  • Establish cost-effective guidelines and more.
Professionals who hold an ITIL® certification get higher rank in companies and get paid more than any average IT Professional.
Although ITSM is a technical discipline dealing with the efficient design, deployment and implementation of IT services, ITIL is a tool that IT practitioners can use in their organisations to incorporate best practices for ITSM and progress towards a more efficient IT environment.
ITIL 4 Framework acts as an introduction to the framework, offering delegates with a description of current approach of AXELOS to ITSM. This involves a description of the end-to-end 'Service Value System (SVS)' along with newly integrated frameworks with ITIL such as DevOps, Agile and Lean. ITIL 4 Framework acts as an introduction to the framework, offering delegates with a description of current approach of AXELOS to ITSM. This involves a description of the end-to-end 'Service Value System (SVS)' along with newly integrated frameworks with ITIL such as DevOps, Agile and Lean.
By taking ITIL® Certification, you will gain comprehensive knowledge of widely used ITIL® framework, in which you will learn:
  • How to understand customers need.
  • How to build long-term relationships.
  • How to improve your reputation.
  • How to increase productivity and improve the resource management system.
  • How to manage risks without interrupting business services and more
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Our Locations

Harlow Enterprise Hub,
Kao Hockham Building
Edinburgh Way, Harlow,
Essex, CM20 2NQ.
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