ITIL® 4 Foundation

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The course will help you to understand:

This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting or have adopted ITIL® within their organisation. Different job roles that can benefit from ITIL® certifications include:

• ITSM Professionals
• Business Managers
• IT Professionals
• IT Consultants
• Anyone working in a service delivery or service desk discipline.

The course will help you to understand:

• how modern IT and digital service organisations operate
• how value streams increase speed and efficiency
• how cultural or behavioural principles guide work that benefits the wider organization
• how to use commonly-used service management terms and concepts

ITIL 4 Foundation training

ITIL training courses are run by accredited training organisations, in a variety of formats. Use our training search to find a training provider.