We strive to always offer a great level of service. However, if we do not deliver the standard of service that you expect or you have a complaint, please email us at compliance@robustit.co.uk or:
- In writing to New Horizon Business Centre, Unit 17, Barrows Road, Harlow Essex CM19 5FN
- Telephone: 0800 677 1232 (calls to this number are free). We may ask you to email us so that we can fully understand the complaint thoroughly.
Our Response Process
We will usually respond to your complaint within 14 working days. We will acknowledge that we have received your complaint within two working days. We'll keep you informed of our investigation into your complaint and provide a final response within eight weeks.
Financial Ombudsman Service
If you are not happy with our final response, or if we have been unable to resolve your complaint within eight weeks, you may have the right to refer the matter to the Financial Ombudsman Service:
- Address: Exchange Tower, London E14 9SR
- Tel: 0800 023 4567 (free of charge) or 0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers) or 020 7964 1000 (calls using Relay UK)
- Website: https://www.financial-ombudsman.org.uk/
Contact Information
Sales Team:02038 757 827
Support Team:02038 757 831
Email:info@robustit.co.uk
Address:
New Horizon Business Centre,
Unit 17, Barrows Road,
Harlow Essex CM19 5FN
Company Registration: 07887928 (Registered in England and Wales)
