Refunds & Cancellations

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Cancellation Policy

Our cancellation policy is designed to be fair and transparent:

Course Cancellations

  • More than 14 days before start date: Full refund
  • 7-14 days before start date: 50% refund
  • Less than 7 days before start date: No refund
Note: All cancellations must be made in writing via email to support@robustit.co.uk

Refund Process

To request a refund:

  1. Submit your request in writing
  2. Include your course details and reason
  3. Allow 5-7 business days for processing
  4. Refunds will be issued to original payment method

Special Circumstances

We understand that sometimes exceptional circumstances arise:

  • Medical emergencies (with documentation)
  • Bereavement
  • Military deployment
Note: Special circumstances will be reviewed on a case-by-case basis.

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