Email: info@robustit.co.uk
Email: support@robustit.co.uk
We want you to understand the basis upon which you buy products from us.
It is up to you to check that your order is correct. There are facilities to enable you to correct any inputting errors prior to the submission of your order. If however you realize that you have made a mistake then please call us and we will see whether it is possible to intercept the order before it is accepted by us. Please note that our online courses are compatible with 99.9% of MAC based computers. If the course is not compatible with your MAC, or you would like to access the training from an iPad, please contact us for a alternative log in.
We are not obliged to supply goods or services to you until we have confirmed acceptance of your order and this is when the contract is made. This is generally done via email under the heading "Confirmed Order". If you have not supplied us with an email address then we will send a written "Confirmed Order" to you at any other address that you have given to us.
If a course is purchased and confirmed via the "Course Setup Information" e mail and then a request to cancel is received in writing within 14 days of the "Course Setup Information" e mail, a refund will be granted subject to the terms below.
However, the following administration fee will apply to all cancellation request:
| Course Cost | Administration Fee |
|---|---|
| Up to £2,500 | £150 +VAT |
| £2,500 - £5,000 | £200 +VAT |
| £5,000 - £10,000 | £600 +VAT |
| £10,000 or more | 10% +VAT |
N.B. Once a course has been accessed, refunds will not be granted. Please ensure you select the correct course before making a purchase.
All refund or cancellation requests must be sent to compliance@robustit.co.uk. If your course was purchased through a third-party finance company, cancellation requests must also be submitted to the finance provider. Failure to do this may result in additional charges which are levied on Robust IT.
Any delay in payment by the agreed payment date may incur a £25.00 administration fee, also the training course and all the resources may be suspended until any missed payments are brought back up-to-date. If a payment has been declined for any reason we will reattempt the payment within 45 working days. We will inform the payee by either text, email or phone call before payment is attempted with at least two working days' notice being given.
When a payment scheme has been agreed and contracted into and cleared funds covering the first payment has been received by Robust IT then the relevant course(s)or portions of courses will be made available to the purchaser, for the agreed amount of time (e.g. 12 months).
Failure to comply with any agreed payment plan by the purchaser will result in the relevant course(s) or portions of courses being suspended. Robust IT reserves the right to CANCEL any training course, after a total of 3 monthly payments have been missed on the agreement signed by the student.
As a result of non-compliance with the payment plan the purchaser will not be eligible for any refunds on monies paid to date.
All course licenses are 12 months unless otherwise agreed prior to setup in writing. As such all exams on a student's account must be taken before this 12 month license expires. Exam credits will be given only on exam booking. When a package of courses is agreed, the subsequent course must be commenced within 12 months and the licence for that course will also be subject to 12 months from commencement.
Any course package which is over 12 months expiry period must be agreed by Robust IT in writing and upon request the customer must provide the written confirmation.
As the exam vouchers are controlled via a third-party vendor (Microsoft, CompTIA, Cisco etc.), if a course is paused, we are unable to pause the licence on the vouchers. The licence of the voucher(s) will begin when the course is purchased and will end after 12 months, unless otherwise stated. Vouchers will be provided only when the courseware has been completed and three-four of the associated mocks exams have been completed with 85% or above, at least three in certification mode. Vouchers will only be provided to the student when the tutoring team are confident that the student is ready for the exam, as they will have to be re-purchased.
When a package of courses are provided, if having taken one of these courses, (and exam if applicable), it will not be possible to refund this under any circumstances and the full price will then be applicable.
Please Note: As the exams are conducted through either PearsonVue or Certiport, and due to the data protection policies they have in place, we are unable to make any changes to exam bookings. The student will need to contact the relevant exam proctor directly. Where an exam is cancelled the full cost of the exam will be applied to the student.
Our order system encrypts all your personal information including your name, address and credit or debit card details using industry standard secure socket technology (SSL). This is intended to ensure that information passed between your computer and this site cannot be read in the unlikely event that it is intercepted by someone else. All prices quoted are in sterling (UK pounds). Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Although any such price changes will be applied instantly to this web site, allowing you to be aware of them before ordering.
Our office hours are 09:00 to 18:00 UK time. All orders and quotations received are acknowledged by email. Customer emails received by us will be responded to within a maximum of two working days of receipt unless circumstances beyond our control prevent this.
Students must submit exam booking requests no later than five working days prior to their desired exam date.
All exam vouchers are valid for thirty (30) days from the date of issue. Vouchers must be redeemed and used within this validity period. Expired vouchers will not be accepted. If a voucher is not used within the validity period, an additional charge may apply to reactivate or extend it. It is the responsibility of the candidate to book within the required timeframe and to ensure vouchers are redeemed before expiry. No refunds will be provided for expired vouchers or missed booking deadlines.
Exam vouchers will only be issued once all required course materials and mock exams have been completed in full.
Students who request exam vouchers without completing the necessary training components will forfeit access to:
Part-payment plans: Exam vouchers will not be released unless all outstanding payments under any agreed payment plan have been settled in full.
Failure to attend a scheduled exam for any reason—without prior notice—will result in the loss of the exam voucher. No replacement or free re-sit will be issued.
If a student:
They will not be eligible for a re-sit or voucher replacement.
Free re-takes (if included in your training package) are subject to the following conditions:
Students must wait a minimum of three weeks before booking a re-sit after a failed exam attempt.
Re-sits must take place at the Robust IT Harlow Office Testing Centre unless otherwise agreed.
Robust IT reserves the right to:
Failure to comply may result in loss of re-sit eligibility.
All mock exams are issued with a 180-day licence. After expiry, students must purchase a new licence to regain access.
For MTA exams, the mock exam licence is valid for 30 days. Extensions may incur an additional fee.
Note: MTA and MOS exams do not qualify for free re-sits.
Microsoft MOS re-sits are only valid at authorised Microsoft Exam Centres that accept Microsoft vouchers, and must be taken within 30 days of the original exam.
Exam centres may charge additional fees which are beyond our control.
All quoted prices for exam vouchers are valid for the day of issue only. Prices are subject to change based on supplier rates and market fluctuations.
CEH exam vouchers are for use in EC-Council exam centres only. Should a student wish to upgrade to Pearson VUE or a proctored online voucher, a charge of £120.00 plus VAT will apply. This fee is non-refundable and must be paid before the exchange will be allowed.
We reserve the right to re-schedule any classroom training or exams for up to three times if necessary. We also reserve the right to change from any classroom training to webinar training when circumstances make this necessary.
Please read these terms and conditions (the "Terms"), which apply to your use of any and all courses and any and all course materials as well as the following websites, including any subdomains thereof:
Please read our Privacy Policy, which applies to any personal information collected from you when you use any of the Websites. Robust IT Limited is registered at Companies House.
For details or enquiries regarding this, please visit the Robust IT website or Contact us.
These definitions apply to the whole of the document:
Access and use of any of the Websites and / or courses and course materials, are provided by us subject to these Terms. In using any of the Websites and / or courses and course materials, you are accepting these Terms and acknowledging that you have read them, as well as the Privacy Policy. If you are unhappy with these Terms you should not use any of the websites and / or courses or course materials.
If using any of the Websites and / or courses and course materials, from outside the UK other laws may apply. We are not subject to local laws applicable in other countries and the Websites and / or courses and course materials, may not be compliant with those local laws. If you are unhappy with this you should not use any of the Websites and / or courses and course materials.
These Terms may change from time to time by updating this page. You should review this page regularly. Your continued use of the Websites and / or courses and course materials, after changes have been made will be taken to mean that you have checked the Terms and you are accepting these changes to the Terms and acknowledging that you have read them, as well as the Privacy Policy. If you are unhappy with any changes to the Terms you should not use any of the websites.
The Websites and all the materials contained within or on, and / or courses and course materials, are protected by intellectual property rights. Materials include, but are not limited to, the appearance, design, documents, graphics, layout and look on the website, as well as all other content on the Websites such as articles and other text. All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) subsisting in the design of, or materials on, the Websites we are entitled to use, we own or is licensed to us.
Except as provided in these Terms, you may not redistribute, copy or republish or otherwise make the materials on the Websites, and / or courses and course materials, available to any other person, organisation or group without our written permission (including, but not limited to "caching" any material and "mirroring" any material). You may print or download materials from the Websites, and / or courses and course materials, for your own personal and non-commercial use provided that:
There may be places in or on the courses and course materials and/ or pages on the Websites where you can post, send or upload information or data. If you do this we will take this to mean that you have read and accepted these Terms. You must not post, send or upload any content or information unless:
We do not represent that information contained on or available via the Websites and / or courses and course materials, is accurate or complete and accordingly it should not be relied on as such.
Any arrangements made between you and any other person, using or named on the Websites and / or courses and course materials, is entirely at your own risk and responsibility.
Information contained in or accessible via the Websites, and / or courses and course materials, may change from time to time. We may make improvements or alterations to the Websites, and / or courses and course materials, at any time and without notice. We may modify, withdraw or deny access to the Websites, and / or courses and course materials, at any time.
We may link to other websites which are not within our control. Such links would be provided for your convenience. In addition, other websites outside our control may link to the Websites.
We are not responsible for the content of any external sites we provide links to or which link to the Websites. You should exercise caution and check you are happy with the terms and conditions applicable to any other website that you visit. No link is intended to be, nor should be construed as, an endorsement of any kind by us of another website.
We do try and ensure our website, courses and course materials are as accurate and error free as possible and make efforts fix any issues. However we cannot guarantee that the use of the Websites, and / or courses and course materials, will be compatible with the hardware and / or software you use, or that it will be uninterrupted or error free or virus free or that any defects on the Websites, and / or courses and course materials, will be fixed by us.
Please ensure that you regularly check for and protect against viruses when using the Websites, and / or courses and course materials, on any hardware device. We make no statement about the suitability of the content, information, products or services which is made available via the Websites. Accordingly, all warranties and terms and conditions implied by statute or otherwise are excluded to the fullest extent permitted by law.
We exclude all liability to the fullest extent permitted by law for damages and direct, indirect or consequential loss (including but not limited to pure economic loss, loss of business, revenue or profits, business interruption, depletion of goodwill and like loss) incurred by you and / or any other person and which arises out of or in connection with your use of or inability to use the Websites or its content, and / or courses and course materials, whether that liability is in contract, tort or otherwise.
The internet is not a secure means of communication. Emails may be intercepted by other people or organisations. You should not send any communication to us through the Websites or by email, in particular which contains personal information (including sensitive personal data) and/or confidential information about you or any other, unless you accept that any such communication is sent at your own risk and on the understanding that we would not be liable for any loss that you might suffer as a result.
The exclusions and limitations of liability contained in these Terms do not apply to a party's liability: (i) for fraud or wilful default; (ii) for death or personal injury caused by its negligence; or (iii) where such limitation or exclusion cannot lawfully be excluded.
Robust IT is not responsible to you for any data that you lose as a result of accessing the Website or Course or Course Materials. It is your responsibility to ensure that you regularly save and back up all data which you hold on the computer you use.
Except as otherwise set out in this section "Limitation of liability", Robust IT's maximum aggregate liability to you for any claims that you may have against Robust IT for direct loss in contract, tort or otherwise arising out of or in connection with these Terms, your use of the Website, Course and / or Course Materials and any technical support shall be limited to the amount of the Fee which has been paid, or is payable, by you or on your behalf.
Robust IT will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond its reasonable control. This condition does not affect your statutory rights.
Each provision in these terms shall be construed separately as between you and Robust IT. If any part is held to be unreasonable, inapplicable, or unenforceable, but would be valid if some part thereof was deleted, such provision shall apply but with such modification as may be necessary to make it valid and effective.
It is not advisable to study for extended lengths of time without taking any breaks. We recommend for your own benefit that you do not study for any longer than 2 hours at a time.
Please note MOC On-Demand is run by Microsoft, therefore once you have activated your course redemption code you are no longer entitled to a refund.
The Course Materials are for educational purposes only. Robust IT will not accept any responsibility to any party for the use of these Course Materials for any purpose other than for educational purposes, including but not limited to the giving of advice by you to any third party, making or not making any dietary or lifestyle changes for any reason.
Any personal information which you provide to us by which we could identify you as a living individual (whether by taking that information by itself or when using it in conjunction with other information which we hold or are likely to hold) is processed by in accordance with our Privacy Policy. In our Privacy Policy we explain, that your personal information may be used to enable Robust IT to:
Nothing on the Websites is intended to be nor should be construed as an offer to enter into a contractual relationship with you or anyone else, except for these Terms which govern the relationship between us in relation to your use of the Websites.
If you make a contract with a third party who is named or referred to on the Websites, it is your responsibility to ensure that you are comfortable with the terms of that contract and to take legal advice if necessary.
The Course Materials are for educational purposes only. Robust IT will not accept any responsibility to any party for the use of these Course Materials for any purpose other than for educational purposes, including but not limited to the giving of advice by you to any third party, making or not making any dietary or lifestyle changes for any reason.
The terms outlined in the general terms and conditions for orders, websites & courses is in addition to the license agreement. One agreement does invalidate the other and both, once accepted, are binding. Should any conflict of the terms occur then the terms presented in these general terms and conditions take precedence.
If it is felt that continual misuse or abuse of phone support, courseware or software provided by Robust IT, then we hold the right to withdraw from supporting the student via phone calls, and will only respond via email or written letter.
On accessing the course Cancellation rights under the CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS DECEMBER 2013 are excluded from this contract and no refund will be allowed under this act.
Where cancellation rights apply, the consumer cannot waive those rights (although the consumer is of course free to choose not to exercise their right to cancel). However, provided that the consumer has been made aware, precontract, of their obligations with regard to payment for services or products used, and the trader has obtained express consent (on a durable medium for off-premises services) for the commencement of services in the cancellation period, then if the consumer later cancels, the trader may deduct money for goods used, or recoup the cost of any services delivered until the point of cancellation.
The APMG-International and Swirl Device logo is a Trade Mark of The APM Group Ltd. Use of this Trade Mark on this website has been authorised solely for marketing purposes. All rights reserved.
Job Guarantee Timeline: The provider commits to securing a job opportunity in your chosen field within 12 weeks after you successfully complete the training package.
Refund Eligibility: If no job opportunity is offered within the specified time, a refund (excluding official exam costs) will be issued within 10 working days, provided the following conditions are met:
NB: Job guarantee is NOT offered on all courses unless as above in section 7 is confirmed.
Finance Provider Restriction: Due to our agreement with our finance provider, job guarantee offers cannot be given with any 3rd party finance agreement.
Refund Policy: We will refund the original course cost excluding the cost of all labs, mocks and exams associated with the course.
Cashback offers are available on select packages only. To qualify for the cashback, the package must be paid in full, either directly or through a third-party finance provider. The cashback must be claimed after 14 days from the purchase date.
Please allow up to two working days for the cashback to be processed and appear in the specified account. Cashback payments can only be made to a UK bank account held in the purchaser's name.
These offers are occasionally available for limited periods only and must be claimed within 35 days from the course start date. Claims made outside of this timeframe will not be eligible for cashback. Additionally, cashback is subject to availability and may be withdrawn at any time without prior notice.
By claiming cashback, the applicant agrees to provide any requested documentation to confirm eligibility, including proof of purchase and identification.
This cashback offer does not affect your statutory rights.
This offer is valid only as stated and cannot be used in conjunction with any other promotions, discounts, or special offers unless explicitly stated. We reserve the right to modify or withdraw this offer at any time, without prior notice.
If you're having an issue with a member of staff or your training that can not be taken care of over the phone then you can log a complaint:
Robust IT Limited whose registered office address is at: New Horizon Business Centre, Unit 17, Barrows Road, Harlow Essex CM19 5FN and whose Companies House Number is: 07887928 . Registered in England and Wales.
2025 © Robust IT Training. All rights reserved.
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