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Microsoft Certified: Dynamics 365: Field Service Functional Consultant Associate

About the
course

PL-200, MB-240
Associate
60 minutes to complete the exam
40-60 questions, multiple-choice and multi-select questions
700 / 1000

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 solutions for customers, you’re a good fit for this certification, which can highlight your skills and help advance your career. A Dynamics 365 Field Service functional consultant is responsible for implementing solutions that manage resources which complete the field service life cycle. As a functional consultant, you know how to work with project managers, developers, and solution architects. You should have a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

If you need more experience before you try to earn this certification, here are some suggestions:

  • Work as a Dynamics 365 functional consultant on one or more projects
  • Work on a Dynamics 365 Field Service implementation
  • Join the community at community.dynamics.com
  • Take available learning paths on Microsoft Learn
  • Complete more hands-on practice
  • Sign up for an instructor-led training course

What you will learn

Skills measured

  • Configure field service applications
  • Manage work orders
  • Schedule and dispatch work orders
  • Manage the Dynamics 365 Field Service mobile app
  • Manage inventory and purchasing
  • Implement assets and connected devices
Average salary for Functional Consultant professionals

£60,000.00+

The average functional consultant salary in the United Kingdom is £60,000 per year or £30.77 per hour. Entry level positions start at £49,728 per year while most experienced workers make up to £75,000 per year.

Job Roles

  • OpenText Functional Consultant
  • Functional Consultant
  • Microsoft Dynamics 365 CRM Functional Consultant
  • Salesforce Senior Functional Consultant
  • Dynamics Business Central Functional Consultant
Related Exams

Exam skills outline

Note
The product team recently completed efforts to rebrand Common Data Service as Microsoft Dataverse. The Common Data Service User security role is now Basic User. The Common Data Service connector is now the Microsoft Dataverse connector. This change is reflected on the exam as of November 24, 2021.
Important
The content of this exam was updated on October 1, 2021. Please download the skills measured document below to see what changed.

Candidates for this exam perform discovery, capture requirements, engage subject matter experts and stakeholders, translate requirements, and configure Microsoft Power Platform solutions and apps. They create application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and custom visualizations.

Candidates implement the design provided by and in collaboration with a solution architect and the standards, branding and artifacts established by User Experience Designers. They design integrations to provide seamless integration with third party applications and services.

Candidates actively collaborate with quality assurance team members to ensure that solutions meet functional and non-functional requirements. They identify, generate, and deliver artifacts for packaging and deployment to DevOps engineers, and provide operations and maintenance training to Microsoft Power Platform administrators.

Microsoft Power Platform functional consultants should be familiar with using Microsoft Power Platform components to extend and customize Microsoft apps and services such as Teams, Dynamics 365, Excel, and Word.

  • The content of this exam was updated on October 1, 2021. Please download the exam skills outline below to see what changed.
  • Configure Microsoft Dataverse (20-25%)
  • Create apps by using Microsoft Power Apps (15-20%)
  • Create and manage Microsoft Power Automate (15-20%)
  • Implement Microsoft Power Virtual Agents chatbots (10-15%)
  • Integrate Microsoft Power Apps with other apps and services (10-15%)
  • Manage solutions (15-20%)

Candidates for this exam are Microsoft Dynamics 365 Field Service functional consultants. They are responsible for implementing solutions that manage resources which complete the field service lifecycle.

These professionals implement field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile app, and implementing any additional customizations needed. They are responsible for the configuration and deployment of the Field Service app in conjunction with the core customer service application.

Candidates must know how to configure resources, characteristics, incident types, inventory integration, service agreements, resource scheduling, work orders, inspections, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and the Dynamics 365 Field Service mobile app. They must also know how to customize components of the Field Service app.

  • The English language version of this exam was updated on March 11, 2022. Please download the exam skills outline below to see what changed.
  • Configure field service applications (20-25%)
  • Manage queues, entitlements, and service-level agreements (15-20%)
  • Manage work orders (20-25%)
  • Schedule and dispatch work orders (15-20%)
  • Manage the Dynamics 365 Field Service mobile app (5-10%)
  • Manage inventory and purchasing (5-10%)
  • Implement assets and connected devices (10-15%)
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